Support and User Guide

Nova Cloud gives you secure access to your smart home devices from anywhere with an internet connection, backed by 24/7 technical support throughout setup. The sections below cover every step from installation to account management.

All topics

• Nova Cloud Setup: Registration and Adding a Panel

  How to create a Nova Cloud account, add your smart home panel to it and test the connection quality.

  Open topic

• Authorizing Users on a Panel and Device Approval

  How to add other Nova Cloud users to your smart home panel, the e-mail approval flow and how to revoke access.

  Open topic

• Panel Management: Copying Users and Renaming Panels

  Copy users to a replacement panel when you lose access, rename a panel and check your administrator status.

  Open topic

• Disabling the Cloud Connection and Updating Services

  Temporarily disable the Cloud system, permanently delete all data, update connection services remotely and sync users.

  Open topic

• Changing Your Cloud Account Password

  How to update your Nova Cloud account password from the profile settings page, and the password rules.

  Open topic